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Case study: hard rock cafe: operations management in service in its 39 years of existence, hard rock has grown from a modest london pub to a global power managing 129 cafes, 12 hotels/casinos, live music venues, a rock museum, and a huge annual rockfest concert. Hard rock cafe inc is a chain of theme restaurants founded in 1971 by isaac tigrett and peter morton in london in 1979, the cafe began covering its walls with rock.
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